{"id":102,"date":"2026-05-09T15:52:34","date_gmt":"2026-05-09T19:52:34","guid":{"rendered":"https:\/\/puntacanasoyrd.com\/?page_id=102"},"modified":"2026-06-11T14:47:20","modified_gmt":"2026-06-11T18:47:20","slug":"faq","status":"publish","type":"page","link":"https:\/\/puntacanasoyrd.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"102\" class=\"elementor elementor-102\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63f340d e-flex e-con-boxed e-con e-parent\" data-id=\"63f340d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68bff2c elementor-widget elementor-widget-heading\" data-id=\"68bff2c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a07d52 e-flex e-con-boxed e-con e-parent\" data-id=\"2a07d52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76ddcd6 elementor-widget elementor-widget-text-editor\" data-id=\"76ddcd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>\u00bfC\u00f3mo puedo reservar una excursi\u00f3n?<\/h3><p>Puede reservar directamente a trav\u00e9s de nuestro sitio web, por correo electr\u00f3nico o mediante nuestros canales de atenci\u00f3n al cliente.<\/p><h3>\u00bfRecibir\u00e9 una confirmaci\u00f3n de mi reserva?<\/h3><p>S\u00ed. Una vez completado el proceso de reserva y pago, recibir\u00e1 una confirmaci\u00f3n por correo electr\u00f3nico o WhatsApp.<\/p><h3>\u00bfLos traslados est\u00e1n incluidos?<\/h3><p>Depende de la excursi\u00f3n seleccionada. Cada actividad indica claramente los servicios incluidos.<\/p><h3>\u00bfQu\u00e9 sucede si el clima no permite realizar la actividad?<\/h3><p>Si la actividad es cancelada por motivos clim\u00e1ticos o de seguridad, podr\u00e1 reprogramarla o solicitar un reembolso seg\u00fan nuestra Pol\u00edtica de Cancelaci\u00f3n.<\/p><h3>\u00bfOfrecen excursiones privadas?<\/h3><p>S\u00ed. Disponemos de excursiones privadas, experiencias VIP y servicios personalizados para individuos, familias y grupos.<\/p><h3>\u00bfPuedo modificar mi reserva?<\/h3><p>S\u00ed, sujeto a disponibilidad y notificando con suficiente anticipaci\u00f3n.<\/p><h3>\u00bfOfrecen servicios para agencias de viajes?<\/h3><p>S\u00ed. Somos una empresa especializada en operaciones receptivas y ofrecemos tarifas netas, log\u00edstica y soporte para agencias y tour operadores.<\/p><h3>\u00bfQu\u00e9 m\u00e9todos de pago aceptan?<\/h3><p>Aceptamos tarjetas de cr\u00e9dito, transferencias bancarias y otros m\u00e9todos habilitados en nuestra plataforma.<\/p><h3>\u00bfEs seguro reservar con ustedes?<\/h3><p>S\u00ed. Operamos bajo NAGOC GROUP S.R.L. y trabajamos con proveedores autorizados y certificados en la Rep\u00fablica Dominicana.<\/p><h3>\u00bfC\u00f3mo puedo contactar al equipo de soporte?<\/h3><p class=\"translation-block\">Puede escribirnos a <a href=\"mailto:booking@puntacanasoyrd.com\" target=\"_self\">booking@puntacanasoyrd.com<\/a> o utilizar los canales de contacto disponibles en nuestro sitio web.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How can I book an excursion? You can book directly through our website, by email, or through our customer service channels. Will I receive a booking confirmation? Yes. Once your booking and payment process is completed, you will receive a confirmation by email or WhatsApp. Are transfers included? It depends on the selected excursion. Each [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":859,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","_joinchat":[],"footnotes":""},"class_list":["post-102","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.8 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - PUNTA CANA SOY RD<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions. 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