FAQ

How can I book an excursion?

You can book directly through our website, by email, or through our customer service channels.

Will I receive a booking confirmation?

Yes. Once your booking and payment process is completed, you will receive a confirmation by email or WhatsApp.

Are transfers included?

It depends on the selected excursion. Each activity clearly indicates the services included.

What happens if the weather does not allow the activity to take place?

If the activity is canceled due to weather conditions or safety reasons, you may reschedule it or request a refund in accordance with our Cancellation Policy.

Do you offer private excursions?

Yes. We offer private excursions, VIP experiences, and customized services for individuals, families, and groups.

Can I modify my booking?

Yes, subject to availability and provided that you notify us with sufficient advance notice.

Do you offer services for travel agencies?

Yes. We are a company specialized in destination management and receptive tourism operations, offering net rates, logistics, and support for travel agencies and tour operators.

What payment methods do you accept?

We accept credit cards, bank transfers, and other payment methods available on our platform.

Is it safe to book with you?

Yes. We operate under NAGOC GROUP S.R.L. and work with authorized and certified suppliers in the Dominican Republic.

How can I contact the support team?

You can email us at booking@puntacanasoyrd.com or use the contact channels available on our website.