Write to us on WhatsApp at +1 829 487 8140, email us at booking@puntacanasoyrd.com, or stop by our office at Plaza El Dorado, unit 109, Los Corales. We will confirm availability and hold your booking for you the same day.
Yes. Once the deposit has been received, you will receive a digital confirmation via WhatsApp or email with the date, pickup time, meeting point, and a breakdown of what is included.
Your booking is secured with a deposit, and the balance is paid here on the day of the activity. We accept cash at no additional charge, credit/debit cards, and PayPal. Card and PayPal payments are subject to the payment processor's fee, which we will inform you of before charging.
Yes, for hotels in the Bávaro and Punta Cana hotel zones. For accommodations in Verón, Uvero Alto, Cap Cana, or more remote areas, an additional transportation fee applies, which we will confirm before booking. Each activity clearly states what is included.
It depends on the excursion. Full-day excursions depart early, between 7:00 and 8:00 in the morning. Your confirmation will include the exact time, and we will remind you the day before.
If the activity is canceled due to weather or safety conditions, you can reschedule at no additional charge, receive a credit for another experience, or request a full refund, according to our Cancellation Policy.
No. You just need to feel comfortable behind the wheel. The buggies are automatic, and everything is explained to you before departure.
It depends on the activity. For several excursions, children pay less or travel free, while some activities have a minimum age requirement. Tell us the children's ages and we will let you know exactly how it applies.
It is our gift with your booking: a private tour for your group, with transportation included, to shops and markets in the area. Dominican handicrafts, cigars, rum, coffee, cocoa, and larimar and amber jewelry, at your own pace and with no obligation to buy. And along the way, you can take photos at the Punta Cana sign and on the swing overlooking the sea. One tour is included per booking, and you can coordinate it for whichever day you prefer.
Yes. Private yachts, private Saona trips, private Santo Domingo tours, and tailor-made experiences for couples, families, and groups.
Yes, subject to availability and with at least 24 hours' notice, according to our Cancellation Policy.
Yes. We are a registered Dominican company, NAGOC GROUP S.R.L., RNC 1-33-59430-7, registered with the Ministry of Tourism and with a physical office in Los Corales. We work only with authorized and certified companies.
Yes. If you are a travel agency, email us at booking@puntacanasoyrd.com and we will send you our agency terms.
Via WhatsApp at +1 829 487 8140, from 6:30 AM to midnight, in Spanish, English, French, and Portuguese. Our virtual assistant responds 24 hours a day. Or email us at booking@puntacanasoyrd.com
Last updated: September 30, 2026